Compass Training and Development

Personal Development

Customer Listening

We may get feedback from our customers, but do we really listen? This workshop will develop your customer listening skills. You will then have the capability to harness customer intelligence leading to an enhancement of the customer service you provide.

These same skills can also be used to listen to your employee's to bring about a new way of working in your organisation.

Attendees will be able to:

This course involves group work, discussion, practical exercises and listening to external customers.

Workshop duration: 2 days

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